FAQS

At The Trust Diamond, we redefine elegance by offering an exceptional selection of fine jewelry designs crafted with precision and passion. Unlike others, we provide a seamless and luxurious online shopping experience, blending the rich heritage of Indian craftsmanship with contemporary sophistication. Our commitment to quality and customer satisfaction ensures that every piece is as extraordinary as the moment it represents. With The Trust Diamond, you're not just purchasing jewelry—you're embracing timeless elegance and unmatched excellence.

At The Trust Diamond, we believe in delivering unmatched value through transparency and fairness. While we do not offer additional discounts, our all-inclusive MRP is thoughtfully curated to be lower than most traditional stores. By sourcing our exquisite jewelry directly from the manufacturer and eliminating overhead costs like rent and inventory, we ensure our customers enjoy the benefit of honest, competitive prices without compromise. At The Trust Diamond, luxury meets integrity.

At The Trust Diamond, we understand how special a piece of jewelry can be. While certain designs may occasionally be discontinued or relocated within our collection, we are committed to ensuring your satisfaction. If you cannot find the item you desire, our team will do their utmost to assist you. Additionally, we offer the option to create made-to-order pieces for those unique designs you cherish. Visit our Made-to-Order Page to explore this service, or contact The Trust Diamond Customer Delight team, and we’ll help turn your vision into reality.

At The Trust Diamond, we believe in making luxury accessible without compromise. That’s why we offer free shipping on all our products worldwide. Wherever you are, your exquisite piece of jewelry will be delivered to your doorstep with care and at no additional cost. Experience Luxury Worldwide with The Trust Diamond.

At The Trust Diamond, we ensure your jewelry reaches you with the utmost care and precision. Our Made-to-Order pieces, crafted individually with care, are delivered within 2 to 19 business days, depending on the destination.

For international orders, delivery timelines may vary based on location, but we strive to ensure a seamless and timely experience worldwide.

Please note, the business days mentioned exclude Sundays and festive holidays. Wherever you are, trust us to deliver luxury with care and precision.

Yes, you can update your shipping address as long as your order hasn't been dispatched yet. For any assistance, feel free to reach out to our Customer Delight team at +91 9082102368 or email us at thetrustdiamond3839@gmail.com. We are here to ensure your experience is smooth and seamless.

At The Trust Diamond, we offer a 30-day No Questions Asked Money Back Policy to ensure you're completely satisfied with your purchase. If for any reason you wish to return your item, we’ll be happy to provide you with a full refund or exchange, within 30 days of delivery. It’s that simple! To qualify for a return, the product must be in its original condition, without any custom engraving, and include the certification. We’re committed to making your shopping experience flawless.

To return an item, follow these simple steps:

1. Select the item you wish to return from your order.

2. Prepare your jewelry in its original packaging along with the certificate.

3. Hand over the product to the person arriving for pickup.

4. If the return pickup is arranged through our third-party logistics partners, you will receive a tamper-proof packet from us. Secure your jewelry in the packet, seal it, and ensure it remains sealed until the pickup. The packet can only be opened if destroyed. We’ll arrange the pickup once you have received the tamper-proof packet. On the scheduled pickup day, hand over the packet to the pickup person.

5. Be sure to collect an acknowledgment, such as a pickup receipt, tracking number photo, or SMS confirmation.

Once we receive your return at our warehouse, a quality check will be conducted, and your refund will be processed to your The Trust Diamond account within 2-3 working days.

Absolutely! You can browse through our exquisite designs on the website and place your order by phone. Our Customer Delight representative will assist you with the order process. Please contact them at +91 9082102368. We’re here to help make your shopping experience seamless.