Privacy policy 

At The Trust Diamond ("The Trust Diamond," "we," "us," or "our"), we are committed to respecting your privacy. We operate through our retail stores (under the brand name "The Trust Diamond") and our website (www.thetrustdiamonds.com) (collectively referred to as the "Platform").

If you create an account or log in to the Platform, we may collect certain personal information, such as your name, email address, and contact details. This data is collected solely for the purpose of providing you with a seamless and personalized experience, including facilitating account management, processing orders, and enhancing customer support. We do not share this data with third parties unless required by law or for essential business operations.

We do not collect, store, or process any personal data beyond what is necessary to fulfill these purposes.

This Privacy Policy is subject to periodic updates to reflect changes in our practices or to comply with evolving legal requirements. We encourage you to review this policy regularly to stay informed about any updates or amendments.

If you have any questions or require further clarification, please feel free to contact us.

At The Trust Diamond, we respect your privacy and are committed to protecting your personal information. We collect only the details provided by you during registration (if any) and the information we learn about you from your use of our service and your visits to the Platform.

We may collect the following personally identifiable information when you log in to our Platform:

• First and last name

• Email address

• Contact details, including mobile phone numbers

• PIN/ZIP code

• Demographic profile (such as age, gender, date of birth, anniversary, spouse's birthday, and address)

We do not collect or monitor your browsing activity on the Platform. Only the information you provide during login is collected. If you choose not to log in, no personal information will be gathered from you.

We do not track your interactions with the Platform unless you are logged in, and we do not collect any activity data such as pages you visit or links you click.

For purchases, we collect payment details (such as your credit/debit card number, bank account details) securely for transaction processing.

Your privacy is of the utmost importance to us, and we ensure that your information is handled with care and in compliance with privacy regulations. If you have any questions, please feel free to contact us.

We use the information you provide to enhance your experience on our Platform and offer you relevant products and services. If you choose to log in, we collect personal details such as your name and email address solely for account management and communication purposes.

We may use your contact information to send you important notifications, such as registration confirmations, updates related to your account, special offers, order details, reminders, or changes in our policies and terms of use. These communications help us keep you informed about the services you are using and ensure a smooth shopping experience.

We also analyze demographic and profile data to improve our offerings and personalize your experience. However, we do not track your browsing activity unless you are logged in, and we do not monitor your use of the Platform beyond necessary transaction-related activities.

Your IP address may be used to diagnose server-related issues, maintain security, and ensure the Platform functions properly.

All personal information collected is used exclusively for the purposes outlined in this Privacy Policy, and we are committed to ensuring the security and confidentiality of your data.

Our Platform provides you with the option to permanently delete your account upon request. Once your account deletion is processed, all associated information, such as past orders, saved addresses, wishlists, and any pending benefits (including any credits or promotional offers), will no longer be accessible.

Please note that upon deletion, you will forfeit any future account creation with the same email address and lose access to certain policies and services, including product exchanges, returns, refunds, product cleaning, or fixing. Additionally, any outstanding claims related to these services or any product issues will no longer be valid.

If your account has open orders, pending payments, active grievances, shipments, or installment plans, we may refuse or delay the deletion of your account until these matters are resolved.

We advise you to review your account and ensure all outstanding matters are addressed before proceeding with the deletion request.